Today we have a couple of different sources for support and several places to exchange ideas and knowledge or seek a helping hand. I counted so far 2-4 wikis, 2 forums, several private developer blogs, and the official knowledgebase (based on livelink) at OpenText. Open Text earlier this year launched a test community for their UK customers, partners and clients. And Paul Smith tried hard I mean really hard earlier to get some traction on the site (http://wcmcommunity-uk.opentext.com) as he participated and created the majority of some content there.
The attempt of Open Text should be welcomed & appreciated but there certainly are critic points which led me to the assumption that this attempt might fail or furthermore it already did. Why?
Social and personal ascpects
Technical – It’s really horrible
I know there are new Web 2.0 tools available from OpenText and I assume they are working better than the ones here. Don’t get me wrong they do their job but communities should run with the best available technologies and with better usability.
Social – As a community it’s not very communing with people at all
There is no easy way to join and once in I found it hard to stay long. I feel excluded and not really interested in participating here. It’s not providing a platform where I would look for support. Some index pages have dates, others don’t. The design makes me uncertain and the purpose seems not to be clear. I think Open Text wants to achieve something with the wrong tools. To achieve the best available outcome for the user means in this case that a community should be open to all. Everyone should be easily able to participate. Therefore one should be able to use latest and fitting technologies and solutions like wordpress, mediawiki and a forum software like phpBB.
This is my personal view on this portal and looking at this site and the others available we have got a lot of sites allover the world but no site really combines everything a developer needs, a partner expects and clients deserve. Other vendors are able to set up an amazing developer network. I personally think that Open Text can’t set one up for themselves at this stage from what I’ve seen and from the current perception customers have on them.
Please draw your picture and think about this.
As a customer / partner / developer / freelancer …
Some suggestions to make things better that I could think of and would like you to discuss or evaluate:
What are your ideas?
And what do you demand?
What would you make better here http://wcmcommunity-uk.opentext.com/?
Please comment below!
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