Job ID: 14791
Job Title: Web Content Manager
Job Length: 6 months +
Pay Rate: DOE
Location: Elgin, IL 60123
About Us:
TeamPersona is a national staffing & HR solutions company with a passion for service excellence. Our difference is the unique way we combine people, processes and 21st century technology to deliver employment solutions which exceed your expectations.
Job Description:
The Online Content and Communications team is responsible for maintaining the integrity of the online reference system content. This position is vital to the daily strategic operation of the business and ensures that the latest and greatest content is always available. The consultant position is responsible for updating, creating and maintaining this reference system and performance support content.
• Authoring of online content and performance support materials
• Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. in a concise and timely manner
• Author content to align with provided writing guidelines and voice of the customer
• Appropriately tag content with metadata to improve content reuse and ensure correct placement within online resources
• Capture operational business requirements in written form in a way that is easy to use for the end-user
• Design and/or load documents and references into online resources
• Create and load needed forms and letters into online resources
• Participate in UAT testing of different Enterprise Content Management and Knowledge Management Application enhancements
• Assist team with topic clean-up and other content improvement initiatives
Required:
• 2+ years authoring experience in training development or technical writing
• Background in knowledge management including understanding of Taxonomy, Metadata, and HTML
• Microsoft Suite proficiency
Preferred:
• 2+ years wireless experience
• Experience with a Content Management System
• RedDot or Documentum experience
Position requires local travel up to 25% of time
• Must have valid driver’s license, clean driving record, proof of insurance
How to Apply:
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